Who we are
Our website address is: https://handiclass.com. We provide online hand embroidery masterclasses, slow craft tutorials, and digital courses.
What personal data we collect and why we collect it
When you visit or purchase courses on our site, we collect certain information to provide your learning experience and process orders:
- Account & Purchase Data (WooCommerce & Masteriyo): When you buy a masterclass, we collect your name, email address, billing details, and course progress to grant you access to your lessons and manage your student account.
- Contact Forms (Fluent Forms): When you send us a message through our contact page, we collect your name and email address to respond to your inquiries.
- Cookies: We use standard WordPress and WooCommerce cookies to manage your shopping cart, remember your login session, and keep track of your course progress.
- Analytics: We use analytics tools (such as Google Analytics) to understand how visitors interact with our site so we can improve our course offerings.
Comments & Media
- Comments: If visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.
- Media: If you upload images or course project photos to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. Temporary cookies are also set when you log in or interact with your course dashboard.
Analytics
We use Google Analytics to track visitor metrics, traffic sources (such as YouTube and Google Shopping), and general site usage. You can opt out of analytics tracking by using browser extensions or privacy settings. You can review Google’s privacy policy on their official site.
Who we share your data with
We do not sell your personal data. We share data only with trusted third-party service providers necessary to run our business:
- Payment Processors: Secure payment gateways used to process your checkout.
- Hosting & Infrastructure (HostArmada / cPanel): Where our website files and database are securely stored.
- Google Merchant Center & Analytics: For processing product feeds and measuring site traffic.
How long we retain your data
- Account and Purchase Records: We retain customer order records and course access history to maintain your lifelong or active enrollment and for tax/accounting purposes.
- Contact Form Submissions: We keep customer service messages for a reasonable period to assist you, but do not use them for external marketing lists.
- Analytics Records: Analytics data is retained according to standard platform retention settings.
What rights you have over your data
If you have an account on this site, or have purchased a course, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you (excluding any data we are obliged to keep for administrative, legal, or security purposes).
Where your data is sent
Your data is processed and stored on our secure web hosting servers (HostArmada) and managed via WordPress, WooCommerce, and Masteriyo LMS.
Contact information
For any privacy-specific concerns, questions about your personal data, or support requests regarding your course account, you can reach us directly through our website contact page at https://handiclass.com/contact/.